Abstract

Banking sector has introduced so many automation machines in bank for smooth functional of work. The main objective of the study is to analysis the service quality of banks provided to customers due to bank automation. The study is analytical in nature and sample size of 523 respondents’ have been taken from customer and bank employees of  public sector bank and private sector bank .the collected data is analyzed with the help of various statistical technique such mean, frequency standard deviation, ANOVA. Further it is concluded that most of respondent in government and non-government bank are agree that due to introduction of automation machine customer were satisfied with bank service